How to Request a Refund

Cookonut subscriptions are processed through the App Store (iOS) or Google Play (Android). Refund requests must be submitted to them directly — we don’t have access to your payment information.

Request a Refund on iOS

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find the Cookonut charge in your purchase history
4. Select “I’d like to request a refund” and choose a reason
5. Submit the request

Apple typically responds within 48 hours. Refund policies are at Apple’s discretion.

Request a Refund on Android

1. Open the Google Play Store
2. Tap your profile icon → Payments & subscriptions → Budget & history
3. Find the Cookonut transaction
4. Tap it and select Refund

Alternatively, visit play.google.com/store/account/orderhistory.

Google’s refund window is typically within 48 hours of purchase for subscriptions. After that, refunds are handled on a case-by-case basis.

What We Can Help With

While we can’t process refunds directly, our support team can:

• Confirm your subscription status
• Help troubleshoot issues that led to the refund request
• Provide documentation if needed for your refund claim

If you’re requesting a refund because something isn’t working, contact us first — we may be able to fix the problem.